Is helping lost souls find simple solutions to complex problems your calling? Does helping the technically illiterate fill you with joy? Have you ever found a bug and your heart skipped a beat? If yes, yes and 100% yes, then we have your dream job.
involve.me is a no-code customer engagement SaaS and one of the few startups in Austria to run a 4 day work week (with 32 hours). Our AI-powered tool helps marketers, sales people and entrepreneurs with no coding skills to create beautifully effective interactive funnels with content such as intelligent forms, surveys, landing pages, quizzes, product recommenders, calculators and payment pages.
Here’s a few things we’re looking for you to bring to the team:
Native level English (German is not even mildly necessary)
Affinity for IT while handling requests of a technical nature
Experience with customer support software like Intercom is a plus
Experience working in a customer-facing role in (enterprise) SaaS is also a plus
Ability to ask the right questions to identify the root of the problem
Simplify complex solutions into easy to follow step-by-step instructions
A delightful and helpful attitude towards our customers
A bottomless pit of excitement for involve.me and all its features
Here’s what your day at involve.me will look like:
Solve first and second level support requests
Tend to customer requests form the Intercom live chat and on email
Diagnose and troubleshoot technical requests with lightning speed and enthusiasm
Refer to, extend and create internal resource libraries
Jump on periodical calls with the team
Approach customers holistically to help them reach their objectives with involve.me
Recreate customer issues in involve.me to provide individually catered solutions
Document quality assurance activities with internal reporting and audits
Identify areas of expansion and upgrades where involve.me can further help customers solve their business problems
Be the voice of the customer as you partner with engineering, marketing, product, and sales to deliver best-in-class customer experience.
Here’s what you can expect while working at involve.me
A product-focused, passionate, young & dynamic team
A startup environment with flat hierarchies, where fun’s part of the game
Professional training courses
4-day work week with flexible time management
Working on a global SaaS product by bringing in your own expertise and ideas
Working on customer facing solutions
Working with state of the art technology
involve.me is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join our small but agile team in reimagining Customer Experience management. We are willing to negotiate according to qualifications & experience.
To apply please send us:
work examples that are relevant to the position.