Calculate Net Promoter Score Templates

Check out our extensive collection of Net Promoter Score (NPS®) customer survey templates designed to help you effortlessly measure customer satisfaction.

All the templates are customizable, user-friendly and packed with powerful features to provide you with customer insight data, so you can work on your customer service strategies and expand your customer base.

involve.me NPS® templates are adaptable for a wide range of target market use cases, such as evaluating individual product or service experiences, assessing the effectiveness of customer support services, or gathering feedback after events. 

The visually appealing and responsive design of our templates ensures a smooth customer journey for your respondents across various devices, including desktops, laptops, tablets, and smartphones. Customization options allow you to tailor the templates to match your brand's visual identity, fostering a consistent and professional appearance throughout your surveys.

Take advantage of our pre-designed templates today and start leveraging valuable feedback to elevate your business to new heights and prevent unhappy customers.

 

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Calculate Net Promoter Score Templates

What is a Net Promoter Score (NPS®)?

A Net Promoter Score (NPS®) is a widely-used metric that measures customer loyalty. It is calculated based on customers' responses to a single survey question: "How likely are you to recommend our product or service to a friend or colleague?" Respondents rate their likelihood on a scale of 0 to 10, with 0 being "not at all likely" and 10 being "extremely likely." Based on their scores, customers are classified as promoters (9-10), passive customers (7-8), or detractors (0-6). 

How businesses can benefit from NPS® surveys?

NPS® surveys can benefit your business in many ways, including providing insights into customer satisfaction levels, identifying areas for improvement, and helping you gauge customer loyalty. These surveys also track progress over time so you can take action to improve customer relationships and retention.

How can I customize the NPS® templates?

involve.me NPS® survey templates come with pre-designed layouts and rating question scales, which make it easy to collect feedback from customers. But you can also customize these templates.

Simply, open the ‘content element’ tab and modify the colors, fonts, and images to align with your brand's visual identity. 

How can I analyze the results gathered from the NPS® surveys?

Once you've collected responses from your NPS® survey, you can analyze the data within the involve.me platform. The system will automatically calculate the NPS® score by subtracting the percentage of detractors from the percentage of promoters. You can also view detailed insights, such as survey response rate and individual responses to better understand the customer feedback and identify trends or patterns.

Can I integrate the NPS® templates with my existing CRM or marketing tools?

Yes, our NPS® templates can be easily integrated with popular CRM and marketing tools, allowing you to sync customer data, automate workflows, and trigger follow-up actions based on the survey results.