This embeddable and shareable survey is crafted with the specific needs of manufacturing companies in mind, featuring a Net Promoter Score (NPS®) element and an open question field for in-depth feedback.
Key Features:
The template includes a Net Promoter Score® element, allowing respondents to rate their likelihood to recommend your manufacturing company on a scale from 0 to 10. This provides a clear metric for gauging customer satisfaction and loyalty.
Tailored outcomes are generated based on the respondents' NPS® scores, categorizing them into Detractors, Passives, and Promoters. This segmentation allows for targeted actions and personalized follow-ups.
The template is easily embeddable on your website or within emails, providing a seamless experience for respondents. Shareable links make it convenient to distribute the survey across various channels.
You can also adapt the survey to your brand by customizing its design, questions, and adding your company logo. Tailor the outcomes to fit your company's goals. For example, invite Promoters to leave a public review, redirect Detractors to the customer support department, or express gratitude to all respondents with a coupon code.
Seamlessly integrate the survey data with your CRM of choice. This integration can streamline the process of analyzing customer feedback and align it with your existing customer relationship management strategies.
It’s possible to set up automatic redirections for dissatisfied customers to your customer support department or trigger coupon code distribution as a token of appreciation.
