Designed to measure client satisfaction and loyalty, this customizable survey empowers legal professionals to gather feedback, identify areas for improvement, and cultivate strong client relationships. Whether embedded into your website or sent periodically to clients, this NPS® survey is a powerful tool for enhancing service quality and driving business growth.
What Does Our NPS Survey Include?
NPS® score: Clients are asked to rate, on a scale of 0 to 10, how likely they are to recommend your legal services to others. This single-question format provides a clear and actionable metric for gauging client satisfaction and loyalty.
Follow-up questions: Optionally, you can include follow-up questions to delve deeper into clients' feedback. These questions may inquire about the reasons behind their rating, specific aspects of your services they appreciate or find lacking, and suggestions for improvement.
Contact information: Collect clients' contact information to facilitate follow-up communication and ensure you can address any concerns they may have raised.
Why Should Legal Professionals Consider Embedding Our NPS Survey?
Client feedback
Gathering feedback through the NPS® survey allows legal professionals to gain valuable insights into clients' satisfaction levels and perception of their services. By understanding clients' needs and preferences, you can tailor your services to better meet their expectations.
Client Retention and Referrals
Satisfied clients are more likely to remain loyal to your firm and refer others to your services. Regularly measure NPS® scores and take proactive steps to address any issues raised by clients. This way you can increase client retention rates and generate valuable word-of-mouth referrals. Learn how to create an automated customer review funnel to increase the number of positive public reviews.
