NPS survey for legal services Template

Collect feedback from your customers with ease!

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Designed to measure client satisfaction and loyalty, this customizable survey empowers legal professionals to gather feedback, identify areas for improvement, and cultivate strong client relationships. Whether embedded into your website or sent periodically to clients, this NPS® survey is a powerful tool for enhancing service quality and driving business growth.

What Does Our NPS Survey Include?

  • NPS® score: Clients are asked to rate, on a scale of 0 to 10, how likely they are to recommend your legal services to others. This single-question format provides a clear and actionable metric for gauging client satisfaction and loyalty.

  • Follow-up questions: Optionally, you can include follow-up questions to delve deeper into clients' feedback. These questions may inquire about the reasons behind their rating, specific aspects of your services they appreciate or find lacking, and suggestions for improvement.

  • Contact information: Collect clients' contact information to facilitate follow-up communication and ensure you can address any concerns they may have raised.

Why Should Legal Professionals Consider Embedding Our NPS Survey?

Client feedback

Gathering feedback through the NPS® survey allows legal professionals to gain valuable insights into clients' satisfaction levels and perception of their services. By understanding clients' needs and preferences, you can tailor your services to better meet their expectations.

Client Retention and Referrals

Satisfied clients are more likely to remain loyal to your firm and refer others to your services. Regularly measure NPS® scores and take proactive steps to address any issues raised by clients. This way you can increase client retention rates and generate valuable word-of-mouth referrals. Learn how to create an automated customer review funnel to increase the number of positive public reviews.

How it works

  1. 01 Customize

    Edit every part of the content, add questions & answers, as well as your own logic to make the template fit your use case. Change the design settings and add images, colors and fonts to adjust the look & feel to your corporate identity.

  1. 02 Configure

    Control user access and define domains, set up personal data validation rules, integrate tracking and create custom follow-up emails to participants. gives you a powerful toolbox of project settings.

  1. 03 Connect

    Connect this template over 2000 of your favorite apps, from CRMs and ESPs to marketing automation tools and payment processors. Flexibly map all the data collected with to your other apps and automate processes.

  1. 04 Share

    Publish this template as a landing page with its custom URL or embed it within the content on your own website or app. You can also integrate the template as a pop-up with custom triggers or send an email to invite users to participate.

  1. 05 Analyze

    Our powerful analytics let you drill down the responses and crunch all submission data. View KPI summary & individual responses, analyze the funnel at every step and create custom XLS and CSV data exports for further insights.

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