NPS Survey for Software Template

Collect feedback using the well-known NPS® framework

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The NPS® (Net Promoter Score) Survey template created with involve.me is an excellent tool for businesses looking to gather ongoing feedback from their customers in a non-intrusive manner. This template focuses on simplicity and effectiveness with just two key questions. Here's an overview of the NPS® Survey template's features and functionality: 

Survey Questions

NPS® Rating: Customers are asked to rate, on a scale of 1 to 10, how likely they are to recommend the product or service to others. This question is the core of the Net Promoter Score and helps gauge customer loyalty and satisfaction. 

Open Question: After providing their NPS® rating, customers are encouraged to share the reason behind their choice. This open-ended question allows customers to provide qualitative feedback, which can be valuable for understanding the reasons behind their scores. 

Customization

The template can be customized to suit your brand's aesthetics and maintain a consistent look and feel across your customer feedback process. Depending on the NPS® rating provided by the customer, the template automatically assigns outcomes: 

  • Detractors (those who rate 1-6) can receive unique coupons with a discount as a thank-you gesture. 

  • Passives (those who rate 7-8) can also receive coupons, if you choose, to encourage their loyalty. 

  • Promoters (those who rate 9-10) will be directed to leave a public review. You can add a link to your preferred review platform, such as Google Reviews, Yelp, or any other platform of your choice.

Flexible Delivery 

The NPS® Survey template can be implemented in various ways, depending on your preference and customer interaction style: It can be used as a pop-up, appearing on your website or at strategic moments in your user journey. It can be shared via a unique link that can be distributed through email, social media, or other communication channels. It can be embedded directly into your website, making it a seamless part of your online experience. 

How it works

  1. 01 Customize

    Edit every part of the content, add questions & answers, as well as your own logic to make the template fit your use case. Change the design settings and add images, colors and fonts to adjust the look & feel to your corporate identity.

  1. 02 Configure

    Control user access and define domains, set up personal data validation rules, integrate tracking and create custom follow-up emails to participants. involve.me gives you a powerful toolbox of project settings.

  1. 03 Connect

    Connect this template over 2000 of your favorite apps, from CRMs and ESPs to marketing automation tools and payment processors. Flexibly map all the data collected with involve.me to your other apps and automate processes.

  1. 04 Share

    Publish this template as a landing page with its custom URL or embed it within the content on your own website or app. You can also integrate the template as a pop-up with custom triggers or send an email to invite users to participate.

  1. 05 Analyze

    Our powerful analytics let you drill down the responses and crunch all submission data. View KPI summary & individual responses, analyze the funnel at every step and create custom XLS and CSV data exports for further insights.

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