Request Collection Form for Ecommerce Template

Streamline customer support operations for your online shop

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The "Request Collection Form" template, created with, is designed to streamline customer support operations for online shops.

This form allows businesses to collect and manage customer requests efficiently, ensuring they reach the right department while also gathering essential information to identify customer profiles and resolve issues related to returns, exchanges, order status, and delivery. Here's an overview of its key features and benefits:

Comprehensive Customer Information

Collect all necessary details from customers, including contact information, order number, and specific issue details. This comprehensive information helps customer support teams quickly understand and address customer requests. 

Faster and more accurate responses lead to higher customer satisfaction, as issues are resolved promptly and efficiently.

Conditional Logic

The template includes automation rules that route requests to the correct department or support team based on the selected category. This minimizes manual intervention and accelerates response times. 

Integration with Customer Support Systems

The collected data can be seamlessly integrated with customer support systems, such as CRM tools, for further case management and follow-up.

How it works

  1. 01 Customize

    Edit every part of the content, add questions & answers, as well as your own logic to make the template fit your use case. Change the design settings and add images, colors and fonts to adjust the look & feel to your corporate identity.

  1. 02 Configure

    Control user access and define domains, set up personal data validation rules, integrate tracking and create custom follow-up emails to participants. gives you a powerful toolbox of project settings.

  1. 03 Connect

    Connect this template over 2000 of your favorite apps, from CRMs and ESPs to marketing automation tools and payment processors. Flexibly map all the data collected with to your other apps and automate processes.

  1. 04 Share

    Publish this template as a landing page with its custom URL or embed it within the content on your own website or app. You can also integrate the template as a pop-up with custom triggers or send an email to invite users to participate.

  1. 05 Analyze

    Our powerful analytics let you drill down the responses and crunch all submission data. View KPI summary & individual responses, analyze the funnel at every step and create custom XLS and CSV data exports for further insights.

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