How To Make an Online Survey

Gather feedback and data, find your biggest fans 🙌

Every business will need a survey at a certain point, but not every business knows how to make one. Online surveys serve many purposes. They gather feedback, track customer happiness or collect opinions and expectations. Surveys have a place in corporate, academic, SaaS or commercial online spaces. Here’s how to make a survey in 10 minutes.

how to make an online survey

A good survey is a survey that gets responses you can draw conclusions from. Here’s 5 tips on how to make it happen:

1. Keep it brief

When filling in a survey, people are doing you a favour. Even when motivated by gift cards or store credit, most of your audience will not make it to the thank you page.

Asking too many questions will cause survey respondents to leave before they finish. Learning how to ask less and still get the same amount of information will be your biggest challenge when making surveys.

There are two ways to avoid asking redundant questions: logic jumps and hidden fields.

Logic jumps can jump over follow up questions that do not apply to specific respondents. For example, if Karen says she’s not coming to your party, a logic jump will skip asking her what she’s bringing.

logic jump

More about Logic Jumps →

Hidden fields are information fields you’re already collected about a respondent previously. If you’re emailing a customer feedback survey to your existing contact base, you obviously already have their email address so you can skip asking for one.

Hidden fields can also do party tricks like asking “How was your trip to Paris, Josh?” instead of “How was your recent travel experience?”. If it looks like sorcery, it’s probably hidden fields.

hidden fields

More about Hidden Fields →

See Hidden Fields in action here

2. Stick to one question per page

I know, I just told you to keep in brief and now I’m telling you to make a 5 question survey 5 pages long, I know. There’s a reason why this works.

Filling each page with a laundry list of questions will urge your respondents to rush through them. They will not pay equally as much attention to each question if they are grouped in one page as opposed to one question per page. Just have a look below.

survey examples

Apologies to your eyeballs if you’re reading this on your phone, but it had to be done. If your quizzes look like the one on the left, this is what you’re doing to people.

According to a recent study, 46% of all email opens are from mobile devices. So if you’re distributing your surveys via email, they have to work and look good on smart phone screens. And a mobile screen only fits one question per page.

3. Say no to yes/no questions

Yes and no questions simply don’t capture the whole spectrum of opinions. A lot of survey respondents can feel on the fence about certain topics and they should be able to express it.

Try replacing your yes/no questions with a broader spectrum of options to identify with. Strongly agree, agree, neither agree or disagree, disagree and strongly disagree capture a variety of nuanced opinions.

Similarly, 1 to 5 ratings like stars or hearts can serve a similar function. Just be cautious to clarify what the scale represents, what option is the “highest” and “lowest”, especially when using this rating across different countries.

4. Ask consistently

Asking the same question again over time gives feedback more value. Many tests and assessments are mocked for asking different variations of the same question, but that’s to assure validity of the information received.

Running the same survey periodically shows how people’s feelings evolve. It can confirm their previous statements adding more weight or give respondents a chance to change their mind.

Set up a frequency at which to send your surveys periodically. You can ask once a year, once a quarter or even once a month if your audience is very responsive. Don’t forget to include response incentives like discount codes.

5. Prioritize

The first question is the most important question of your survey. You want everyone to want to answer it. Start with something not challenging and quick. Multiple choice questions are perfect for the first page of your survey.

The first question is also the only question many respondents will see, as statistically, more people will click away after each question. Always ask the most important thing first.

Open-ended questions should be saved for later in your survey since they require more effort to answer and might turn people away.

How to make an online survey with no technical skills

You know the what and why, now let’s get to the how. Thankfully we live in a time where it's possible to run a business from a smartphone (not even a flagship one) so the technical aspects of making a smart survey are the easiest part.

1. Pick a template

Let’s leave the designing to designers and pick something that works from a template gallery. Who has time to move each icon slightly to the left and then slightly back to the right because you moved it slightly too much to the left the first time?

Get Started with Online SurveysWith One Of Our 100+ Templates

Customer Satisfaction
Customer Feedback Survey
360 Employee Evaluation
Coffeehouse Rating
Customer Satisfaction Survey
Market Research Survey
Computer Skills Assessment
Event Feedback Survey

Pick a mobile-ready design that is 100% editable or, if you’re confident in your design skill, start from scratch and drag & drop your own layout.

2. Customize your template

Want to add your logo to the design you picked? Just drag & drop it in. Need more questions? Duplicate your favourite page as many times as you want. Here are all the customization options you have:

  • ✓ Change colours
  • ✓ Change fonts
  • ✓ Add logos
  • ✓ Change background
  • ✓ Drag & drop images, gifs, videos
  • ✓ Drag & drop payment gateways like Stripe and PayPal
  • ✓ Drag & drop image questions, multiple choice or checkboxes
  • ✓ Drag & drop rating elements
  • ✓ Drag & drop time limits
  • 3. Add human logic

    Keeping your survey conversational will not only get you more responses, but it will also build a closer relationship with your customers. Here’s how to create a human conversation that responds to people’s answers:

    4. Publish your survey

    It takes 3 clicks to Publish your survey once it’s done. After your survey is live, changes can be applied just as easily. But before you publish it, try taking it yourself a few times to make sure it works. That’s what the “Try it” button is for.

    It’s a good idea to test your survey before you publish it, especially if you included logic jumps, multiple outcomes or hidden fields. You may want to click through a combination of answers to see if your survey reacts the way you intended it to.

    5. Share & embed your survey

    Ater publishing your survey, you can start promoting it. You can choose to embed it into your website or blog or you can share it as a stand alone page with a custom URL.

    Here’s a few ways to promote your survey:

  • ✓ Post your survey on social media
  • ✓ Post your survey in social media groups
  • ✓ Email your survey to your contacts
  • ✓ Embed your survey on your website
  • ✓ Embed your survey in your blog articles
  • ✓ Put your survey in an ad on social media
  • If you’re still looking for inspiration on how to get more survey responses, check out how this marketer from Barcelona promotes her interactive content to generate 10.000 organic inbound leads every month.

    Get Started with Online SurveysWith One Of Our 100+ Templates

    Customer Satisfaction
    Customer Feedback Survey
    360 Employee Evaluation
    Coffeehouse Rating
    Customer Satisfaction Survey
    Market Research Survey
    Computer Skills Assessment
    Event Feedback Survey